Legal Document

pkok1's Privacy Policy

Your personal information is completely safe with us. Through SSL encryption and strict data protection practices, pkok1 ensures your privacy.

1

IntroductionOverview & Purpose

pkok1 is an online gaming platform operated for Bangladeshi gaming players. We believe every user's personal information is their own asset, and protecting that information is our primary responsibility.

This Privacy Policy ("Policy") describes what information pkok1 collects, why it collects it, how it is stored and used, and what rights you have. By using our platform, you agree to comply with the terms of this Policy.

This Policy has been most recently reviewed and updated. If any significant changes are made, we will notify you via a notice on our platform. If you continue using pkok1 after an updated version of the Policy is published, it will be considered that you have accepted the changes.

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Data CollectionInformation We Collect

Identity Information

The information you provide when registering an account may include:

  • Full name
  • Date of birth (for age verification)
  • Mobile number
  • Email address
  • National ID or passport details (where applicable)

Financial Information

To process transactions, we collect the following information:

  • bKash, Nagad, Rocket, or Upay number
  • Bank account details (for bank transfers)
  • Deposit and withdrawal history
  • Transaction date and amount

We never store your full card number or PIN.

Technical Information

When you use our platform, certain information is collected automatically:

  • IP address and device type
  • Browser and operating system information
  • Session duration and activity logs
  • Cookies and similar tracking technologies

Gaming Activity Information

For responsible gaming and service improvement purposes, we record:

  • Play history and types of games selected
  • Bet amounts and outcomes
  • Bonus usage information
  • VIP level and rewards information
3

Use of InformationHow We Use Your Information

pkok1 uses your information only for legitimate and transparent purposes. The main reasons for our use of information are detailed below:

Account Management

Your information is used to create, verify, and secure your account, and to complete the age verification process (21+).

Financial Transactions

Your information is needed to process deposit and withdrawal requests, prevent fraud, and ensure transaction security.

Customer Support

Your information is used to resolve your issues and provide accurate assistance through 24/7 live chat support.

Platform Improvement

Your information helps us continuously improve the quality and performance of our gaming services by analysing user experience.

Responsible Gaming

Gaming information is used to identify addiction risks and, where necessary, set limits or take intervention measures.

Promotional Communications

With your consent, we may contact you to inform you about bonuses, offers, and relevant updates.

4

SecurityData Storage & Protection

pkok1 uses industry-standard technology to protect your information. All data stored on our servers is secured by SSL (Secure Sockets Layer) encryption. This means no third party can easily read or steal your information.

Access to our systems is strictly controlled. Only authorised staff can access limited information for specific purposes, and every access is logged. We conduct regular security audits and address any vulnerabilities immediately.

You also need to play an active role in keeping your account secure. Use a strong password, do not share your password with anyone, and if you notice any unusual login activity, inform our support team immediately.

We retain your information only for as long as it is relevant for providing services, meeting legal obligations, or legitimate business needs. Once that period has passed, information is securely deleted or anonymised.

5

Tracking TechnologyCookies & Similar Technologies

pkok1's website uses cookies and similar tracking technologies. Cookies are small files stored in your browser that help us remember your preferences and improve your experience.

Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login status and ensure security. These cookies cannot be disabled.

Functional Cookies

These cookies are used to remember your language and display preferences. They make your next visit more convenient and personalised.

Analytical Cookies

These cookies are used to understand how users interact with our platform. This helps us improve our services.

You can control or delete cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

6

Third PartiesInformation Sharing Policy

pkok1 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

Service Providers

We work with certain trusted third-party service providers to operate our platform, such as payment gateways (bKash, Nagad, Rocket, Upay), technology services, and game software providers. These parties receive only the information necessary for their specific tasks and are bound to comply with our privacy standards.

Legal Obligations

Information may be disclosed in accordance with applicable law in cases of court orders, government authority requests, or fraud investigations. In such situations, we will provide only the information legally required and will make every effort to notify you as far as possible.

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Your RightsYour Data Rights

As a pkok1 user, you have several important rights over your own information. We fully respect these rights.

Right of Access

You can request a complete copy of the information we hold about you at any time.

Right of Correction

If any of your information is inaccurate, you can request that it be corrected.

Right of Deletion

In certain circumstances, you can request that your personal information be deleted.

Right to Restrict Processing

You can request that your information be used in a limited way for specific purposes.

Right to Portability

You can request to receive your information in a common, machine-readable format.

Right to Object

You can object at any time to marketing communications or data analysis.

To exercise any of the rights described above, email us at [email protected]. We will process your request as promptly as possible.

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Age LimitProtection of Minors

pkok1 is operated solely for adults aged 21 and above. We do not knowingly collect personal information from minors.

Age verification is mandatory at registration. If we discover that someone has opened an account by falsely declaring their age, that account will be closed immediately and the stored information will be securely deleted.

If parents suspect that their minor child is using our platform, please contact us immediately at [email protected].

9

UpdatesPolicy Changes & Notices

pkok1 may review and update this Privacy Policy from time to time. Such changes may occur due to changes in technology, introduction of new services, or regulatory requirements.

For any significant changes, we will post a notice on our platform and/or send a message to your registered email. We ask that you carefully read the updated policy after receiving a notice of changes.

Continued use of pkok1's services after an updated policy is published will be considered as your acceptance of the new policy's terms. If you do not agree to the updated policy, you may request that your account be closed.

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Get in TouchPrivacy Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us. Our support team is always ready to assist you in both Bengali and English.

To help us process your privacy-related request quickly, please include "Privacy Request" in the subject line of your email and contact us from your registered email address.

Email Support:

Live Chat:

24 hours, 7 days — get direct support in Bengali and English.

We make every effort to respond to your privacy requests properly and promptly. For general requests, our support team will assist you effectively.

Play Safe, Enjoy

pkok1 is committed to protecting your information. Play responsibly and reach out to our support team with any questions.

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